PCC membership is a free individual membership and is open to all individuals who work for an authorized Avaya partner. Membership requirements are that each individual must attend either one conference or 6 conference calls in a calendar year.
The Partner Community Council (PCC) will provide a forum to identify areas of common interests and concerns for the purpose of improving Enterprise products/services and Avaya/Partner processes. Issues, recommendations and requests coming from the Council will receive top priority within Avaya. The expected results from these activities will be improved product performance, operational effectiveness, technical support and Partner/Avaya relations, raise customer satisfaction and improve Partner/Avaya profitability.
The PCC Board of Directors wants to see all PCC members receive the most from their PCC membership. In order to get high value from the PCC membership, a member should attend conference calls as well as attend the Bi-yearly conferences. PCC membership requirements are that a member attends either a conference OR 6 conference calls in a calendar year. However, the members who receive the most value from the PCC attend conference calls and the conferences.
The information in this handbook can be used for reference. Updates will be sent out periodically.
Please contact any Board of Directors (BOD) Member or PCC Leadership Team Member if you have any questions or need any help. Contact information for the PCC Leadership Team is in this package.
You can get more value from your PCC membership by attending the monthly task force conference calls. You can also meet your PCC membership requirements by attending 6 conference calls in one calendar year.
These task forces perform the day-to-day work of the PCC. Avaya provides end to end business content by presenting products, project updates, services and tools. Members get the opportunity to provide feedback (the good, bad and the ugly). Issues are worked until resolution is achieved; progress is tracked via standardized action registers.
It’s easy to join these calls, just follow these easy steps:
Want to hone your leadership and project management skills? Volunteer to chair a task force. Task Force chairs manage a variety of projects and lead team members in resolving issues. Contact a Board of Directors member regarding task force and Board of Director opportunities.
The conference registration process is fairly simple although when you first look at it, it may look complicated.
Here are the main items to remember:
The PCC Americas community website contains conference presentations, task force meeting minutes as well as other information that PCC members are interested in. (An individual must have a signed non-disclosure agreement on file with the PCC in order to access this site.)
Take a look at this site by:
Important Note: Avaya Partner Companies have signed a Corporate NDA with Avaya; all PCC Members as such are bound under that agreement. It will not be necessary to sign an individual NDA; this is merely a reminder for your reference.