Membership Information

What is the PCC?

The Partner Community Council (PCC), formed in 1990, is a forum for Avaya authorized partners. The PCC is a partnership between partners and Avaya working to leverage the powerful synergy across Avaya ’s enterprise portfolio.

Independent community that leads with one voice to gain product and service improvements
Addresses strategic movement in the marketplace, operational and logistical issues, and key technical information
700+ individual members representing over 100 Avaya partners
Bi-annual conferences provide a forum for new product presentations, workshops, demos, and task force sessions

Structure and Governance

The PCC is governed by Avaya partners through an Executive Steering Committee (ESC) with Avaya executive sponsors providing support. Specific issues are handled by separate task forces, focusing on product, operations, and marketing topics.

Our Mission

To provide a forum to identify areas of common interest and concerns for the purpose of improving Enterprise products and services as well as Avaya and Partner processes. Issues, recommendations and requests coming from the PCC will receive top priority within Avaya. This will result in improved product performance, operational effectiveness, technical support and Partner-Avaya relations and profitability. Ultimately this will result in increased customer satisfaction.

Goals

Influence Avaya on product and process issues, and enhance partner training

Facilitate the convergence of voice, data, video, and wireless

Facilitate information sharing

Work with global counterparts in Europe, Asia, and Latin America

The Website is not a contract. The statements set forth in this website are for informational purposes only and should not be construed as the basis of a contract between a viewer and this organization. While every effort will be made to insure accuracy of the material stated herein, the PCC organization reserves the right to change any provisions listed in this website, including but not limited to any material viewed on this site, without actual notice to individuals or members. Every effort will be made to keep members advised of such changes.