About The PCC

(All times in Central Standard Time)


  • PETTF: Scrivener Deputy Chair
  • Technical Support & Service Recovery: Chair
  • Documentation, Training & Certification: Co-Deputy Chair
  • Distribution & Logistics: Chair
  • Distribution & Logistics: Avaya Prime
PRODUCTS & APPLICATIONS COMMITTEE Items related to products and all applications.    
UC Core Task Force UC Core Products Technical Issues Key forum for communicating new product strategy; business processes and delivery; as well to discuss field issues related to all Avaya Core UC Products.  2nd Thursday of every month at 11:00 A.M. - 1:00 PM Central
SMEC Task Force BCM & IP Office Technical Issues To address issues, concerns, and raise ideas specific to SMEC and the associated challenges involving converged solutions. 4th Wednesday of every month at 11:00 A.M. Central
Messaging Task Force Avaya Messaging Product Technical Issues Address partner concerns for all messaging products in the scope of serviceability, reliability, and functionality to meet world class expectations. 3rd Wednesday of every month at 11:00 A.M. Central
Pre-Sales Engineering and Tools Task Force SME and Enterprise pre-sales engineering solutions and tool issues Our mission is to create a forum where the solutioning and pre-sales engineering of Avaya products, applications, services and evolution will be shared and discussed, in a timely manner, among Avaya, distributors, and partners resulting in effective, consistent and accurate pre-sales engineering tools, processes and solutions.  Enterprise: 1st Thursday of every month at 10:00 am - 12:00 pm
SME: 3rd Friday of every month at 10:00 am - 11:00 pm
Services Task Force Day One and Day Two Services Issues The mission of the Services Task Force is to provide a mechanism for ongoing dialog between the partners and Avaya in regard to "Day one and Day Two Services" to ensure we are providing the most efficient service opportunities to our end users with timely, “best in class” service and support programs. 3rd Thursday every month at 11:00 A.M. Central
KNOWLEDGE & LOGISTICS COMMITTEE Product Management, Delivery and Logistics items    
Documentation, Training and Certification Task Force Training, Documentation and Certification Issues Ensure Channel Partners can obtain and demonstrate the skills necessary to successfully sell and support Avaya products and solutions. Provide Channel Partners and Avaya Business Primes a structured forum where continuous improvements are discussed and action plans identified. 2nd Wednesday of March, June, Sept., and Dec. at 10:00 AM Central
Distribution and Logistics Task Force Order Management, Logistics & Fulfillment for Avaya New & Repair Partnering to identify, develop, implement and maintain solutions surrounding Order and Inventory Management, allowing us to provide our customers with best in class service. 2nd Tuesday of every month at 10:00 A.M. Central
Canadian Distributor Alliance Task Force Issues Unique to Canada for Partners and Distributors To examine and address any issues which are handled or dealt with differently in Canada than they are elsewhere. These are usually as a result of cultural, geographical, political or historical influences. 3rd Tuesday of every month at 10:30 A.M. Central
New Product Introduction Task Force New Product Introduction (NPI) Awareness The New Product Introduction (NPI) taskforce was created to enhance the visibility throughout all phases of the new product lifecycle from concept to market. This taskforce spans the lifecycle from market/partner awareness through training and education to final product go-to-market. 1st Tuesday of every month at 9:00 A.M. Central
Contact Centre Task Force   Improve the deployment, serviceability, functionality, and usability of the Contact Center portfolio of products. Focus on issues specific to the Contact Center environment and the challenges of integrating Avaya products into a multi-vendor environment typical of today’s Contact Center design. 2nd Thursday of every month at 1:30 P.M Central
BOD Calls Board of Directors   1st Tuesday at 10 AM and 3rd Tuesday at 9:00 AM Central
Leadership calls Leadership Team   4th Thursday of every month at 10:00 AM Central