About PCC Americas


We are a non-profit organization open to all Avaya Network’s Partners in North, Central and South America.

The purpose of our organization is to bring partners together to ensure that new Avaya product rollouts contain all the necessary elements for successful introduction, implementation and maintenance worldwide

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Our Mission

To provide a forum to identify areas of common interest and concerns for the purpose of improving Enterprise products and services as well as Avaya and Partner processes. Issues, recommendations and requests coming from the PCC will receive top priority within Avaya. This will result in improved product performance, operational effectiveness, technical support and Partner-Avaya relations and profitability which ultimately will increase customer satisfaction.

Our Goals

  • Influence Avaya on product and process issues

  • Enhance partner training

  • Facilitate information sharing

  • Create opportunity to work with global counterparts across Europe, Asia and Latin America

  • Serve as “the voice of the partner”


OUR Structure

We are governed by Avaya partners through a Board of Directors (BoD) in conjunction with Avaya executive sponsors. Task Force Calls provide monthly forums focusing on product, operations and marketing topics. Each Task Force is run by a Committee Chair and an Avaya Prime.

A Message from the Board of Directors

The PCC Board of Directors wants to see all PCC members receive the most from their PCC membership. In order to get high value from the PCC membership, a member should attend conference calls as well as attend the Bi-yearly conferences. PCC membership requirements are that a member attends either a conference OR 6 conference calls in a calendar year. However, the members who receive the most value from the PCC attend conference calls and the conferences.

The information in this handbook can be used for reference. Updates will be sent out periodically.

Please contact any Board of Directors (BOD) Member or PCC Leadership Team Member if you have any questions or need any help